Technical Specialist

Job Description

Responsibilty :To Monitor and Manage the Citrix Servers for the Xendesktop Sites and Xenapp Farm To Create and Modify the Catalog as per the client requirementsTo handle all kinds of Citrix related issues as a Single Point of Contact for the entire siteTo handle User Account Management for the Citrix usersTo work on the Citrix related issues based on SNOW incidents / RequestsTo handle Infra calls through Remote Assistance, Shadowing the user session and LYNCSkills:should have knowledge on all citrix Products and ComponentsShould have knowledge on Xendesktop and Xenapp 6.5 and 7.6Should have basic knowledge on VMwareShould have knowledge on Windows server 2008 and 2012Should have knowledge on AD, DNS and DHCPShould have basic knowledge on SNOW or any ticketing toolShould have knowledge on ITIL process (1.) – Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes – Collate audit findings, analyse the same and prepare reports on the findings – Support to the LoB HR to come up with an action plan based on the audit findings – Follow up with the LoB HR for execution of action plans to ensure closure of non- compliances (2.) – Prepare reports periodically for the CoE review with the Senior Management – Share reports / data with the LoB HR leaders on a periodic / ad- hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics – Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required – Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs – Share reports with the supervisor for review and circulation to relevant stakeholders – Provide inputs (if any) on improving the current reports (3.) – Study the HR plan and understand requirements from the CoE – Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review – Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available – Pilot and test the new process; Prepare training material, support socialization of the same across Business Units – Coordinate with the LoB HR and Business leaders to enable rollout of the new processes – Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes – Respond to customer queries as and when required and escalate to supervisor when required

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: System Administrator

Technical Specialist,Infrastructure Management Services,IMS,Windows,Citrix

Desired Candidate Profile

Education:UG -B.Tech/B.E. – Computers
PG – Post Graduation Not Required

Company Profile

HCL Technologies
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.
Contact Details

Recruiter Name:HR

Contact Company:HCL Technologies

Reference Id:331624BR

June 29, 2017

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